Administrative Services
Administrative effectiveness supports institutional success through a reflective process that allows administrative units to define meaningful outcomes to measure the effectiveness of their services and activities for continuous improvement.
Administrative outcomes align with the divisional and institutional mission, focus on the central purposes of the unit, and reflect meaningful and manageable expectations for the unit to achieve and track on a continual basis.
Units follow a regular process of collecting data and assessing outcomes using multiple measures, which may include a combination of direct measures and indirect measures. Data collected through this process are analyzed and summarized in an assessment document based on the Administrative Outcomes Template.
Administrative outcomes assessment documents are submitted to the Office of Institutional Assessment and Accreditation for peer-review. IAA hosts several charrette events for all administrative units, in which units have the opportunity to discuss, reflect, and receive feedback on their assessment process or documentation from other administrative units.
Administrative Outcomes Assessment Timeline
- January – June 2023: Complete Mission Statement through Reflections sections & Use of Assessment Results for Future Improvement section.
- Charrette Dates: June 2023
- Document Due Date: July 21, 2023
- July – December 2023: Update previous sections & Complete Impact of Past Improvements and Changes.
- Charrette Dates: January 2024
- Document Due Date: January 19, 2024
- January – June 2024: Update and complete assessment document.
- Charrette Dates: June 2024
- Document Due Date: July 19, 2024
- July – December 2024: Update and complete assessment document.
- Charrette Dates: December 2025
- Document Due Date: January 17, 2025
Student Services
Student Services Outcomes assessment supports student success through a reflective process that allows student and academic support units to define meaningful outcomes to measure the effectiveness of their co-curricular educational programming, services, and activities for continuous improvement of student success initiatives.
Student outcomes align with the unit mission, focus on the central purposes of the unit, and reflect meaningful and manageable expectations for the unit to achieve and track on a continual basis. If a unit has an educational component, it is appropriate for the unit to have a student learning outcome, a type of student outcome. Student learning outcomes (SLOs) are specific statements that articulate the content knowledge, skills, and/or dispositions students should gain or improve through participating in unit programs or activities. SLOs contain precise, measurable, and observable verbs that reflect an appropriate depth of knowledge from expected participation.
Units follow a regular process of collecting data and assessing student outcomes using multiple measures, which may include a combination of direct measures and indirect measures. Data collected through this process are analyzed and summarized in an assessment document based on the Student Services Outcomes Template and Student Services Outcomes Checklist. This document provides evidence of seeking improvement based on analysis of results in student outcomes.
Student Services outcomes assessment documents are submitted to the Office of Institutional Assessment and Accreditation twice a year for peer-review using the criteria in the Student Services Outcomes Checklist. IAA hosts several charrette events for all Student Services units, in which units have the opportunity to discuss, reflect, and receive feedback on their assessment process or documentation from other Student Services units.
Assessment Process
| Reporting Cycle | Assessment Timeline | Charrette Dates | Document Due Date |
|---|---|---|---|
| Spring 2023 | January – June 2023 | May 2023 | June 26, 2023 |
| Fall 2023 | July – Dec 2023 | Nov 2023 | Dec 15, 2023 |
| Spring 2024 | January – June 2024 | May 2024 | May 31, 2024 |
| Fall 2024 | July – Dec 2024 | Nov 2024 | Dec 13, 2024 |
| Spring 2025 | January – June 2025 | May 2025 | June 24, 2025 |
Student Services Support
Let’s chat about:
- Assessment processes
- Survey development
- Overcoming challenges
- Engaging stakeholders
- Assessment growing pains
- Assessment document support or feedback
- Summarizing data
- Manageable & meaningful assessment practices
- Orientation to Student Services assessment
- Refining outcomes
- Improving alignment
- Data collection considerations
- Qualtrics support
- Mission statements
- Assessment terminology
- Measurement tools
- And more!
Student Services Assessment Bulletins
- May 2024
- March 2024
- December 2023
- October 2023
- June 2023
- May 2023
- April 2023
- December 2022
- November 2022
- October 2022
- September 2022
General Student Resources
- Pre-submission Check
- Actions for Future Improvement List
- Data Review Worksheet
- Marymount University Administrative Assessment Handbook
- Youngstown State University Co-Curricular Student Learning Outcomes Assessment Handbook
- James Madison University Assessment Skills
- Niloa Website for Those New to Assessment